Refund and Returns Policy

7-Day Return Policy for azagems.com

At azagems.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you can return the product within 7 days of delivery for a refund or exchange, subject to the terms and conditions outlined below.

Eligibility for Returns

1. The product must be in its original condition with all original tags, packaging, and accessories intact.
2. The product should not have been used, damaged, or tampered with.
3. Items marked as non-returnable (such as customized products or final sale items) are not eligible for returns.
4. Proof of purchase, such as the order number or receipt, is required to process the return.

How to Initiate a Return?

1. Submit a Return Request:
   • Email us at info@azagems.com within 7 days of receiving the product.
   • Provide the order details, reason for return, and any relevant pictures of the product (if applicable).
2. Approval Confirmation:
   • Once we receive your request, our team will review it and confirm approval within 2 business days.
3. Ship the Product:
   • After receiving the approval, carefully pack the product and ship it back to us using the address provided in the confirmation email.
   • Note: Return shipping charges are the responsibility of the customer unless the return is due to a defective or incorrect product.

Refund Process

1. Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
2. Approved refunds will be processed within 5-7 business days to the original payment method.
3. In case of an exchange, the replacement product will be shipped after the return is received and inspected.

Exceptions

• Products damaged due to mishandling, improper use, or external factors (like water or fire) are not eligible for returns.
• Refunds do not include shipping or handling fees unless the return is due to an error on our part.

Contact Us

If you have any questions or need assistance, feel free to contact our Customer Support team:
Email: info@azagems.com
Timing: Monday to Friday, 9 AM – 6 PM

We aim to make your shopping experience hassle-free. Thank you for choosing azagems.com!